Privacy Policy

Last Updated: January 12, 2026

This Privacy Policy (“Privacy Notice”) describes how Synthera Labs LLC, doing business as Synthera Labs (“we,” “us,” or “our”), collects, uses, stores, and shares personal information when you visit or interact with http://www.syntheralab.com (the “Site”) or otherwise use our services (the “Services”).

We are responsible for determining how your personal information is processed. By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

If you have questions or concerns, contact us at syntheralabs@gmail.com.

SUMMARY OF KEY POINTS

  • We collect personal information you voluntarily provide (such as name, email, shipping address, and payment details).

  • We automatically collect certain technical and usage data when you visit our Site.

  • We do not process sensitive personal information.

  • We do not sell personal information.

  • We use cookies and analytics tools to operate and improve our Site.

  • You have privacy rights depending on your location, including rights under U.S. state laws and California law.

  • Our Services are intended for adults 18 years of age or older.

1. WHAT INFORMATION DO WE COLLECT?

Personal Information You Provide to Us

We collect personal information you voluntarily provide when you:

  • Place an order

  • Contact us through forms or email

  • Sign up for email communications

Personal information may include:

  • Name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Payment information

All information you provide must be accurate and current.

Payment Information

Payments are processed securely by third-party payment processors, including:

  • Squarespace Payments

  • Stripe

  • PayPal

  • Apple Pay

  • Google Pay

We do not store full payment card details. Payment information is handled directly by these providers according to their privacy policies.

Information Automatically Collected

When you visit our Site, we automatically collect certain information that does not directly identify you, including:

  • IP address

  • Browser type

  • Device information

  • Operating system

  • Referring URLs

  • Pages viewed and usage activity

  • Approximate location derived from IP address

This data helps us maintain security, analyze performance, and improve functionality.

2. HOW DO WE PROCESS YOUR INFORMATION?

We process personal information for the following purposes:

  • To fulfill and manage orders

  • To process payments and transactions

  • To communicate with you regarding inquiries or orders

  • To send order confirmations and service-related messages

  • To send marketing communications (with opt-out available)

  • To improve website performance and user experience

  • To prevent fraud and maintain site security

  • To comply with legal obligations

We process personal information only when we have a lawful basis to do so.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may share personal information with trusted third parties only as necessary to operate our business, including:

  • Website hosting and e-commerce providers (Squarespace)

  • Payment processors

  • Email service providers

  • Analytics providers (such as Google Analytics)

We may also share information:

  • In connection with a business transfer, merger, or acquisition

  • To comply with legal obligations or lawful requests

  • To protect our rights, customers, or business

We do not sell personal information.

4. THIRD-PARTY WEBSITES

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies separately.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Ensure proper site functionality

  • Maintain security

  • Analyze usage and performance

We use Google Analytics to understand how visitors interact with our Site. You can opt out of Google Analytics tracking at:
https://tools.google.com/dlpage/gaoptout

We currently do not engage in targeted advertising but may do so in the future. If advertising cookies are used, applicable opt-out options will be provided.

You can control cookies through your browser settings. Disabling cookies may affect certain features of the Site.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

We retain personal information only for as long as necessary to:

  • Fulfill orders

  • Comply with legal, tax, and accounting obligations

  • Resolve disputes

  • Enforce agreements

When information is no longer needed, it is securely deleted or anonymized.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

We implement reasonable administrative, technical, and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

Use of the Site is at your own risk.

8. DO WE COLLECT INFORMATION FROM MINORS?

No. Our Services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from minors. If we learn that such information has been collected, we will delete it promptly.

9. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Request deletion of personal information

  • Obtain a copy of your personal information

  • Opt out of certain processing activities

  • Withdraw consent where applicable

  • Not be discriminated against for exercising your rights

You may exercise your rights by contacting syntheralabs@gmail.com.

10. DO-NOT-TRACK & GLOBAL PRIVACY CONTROL

We do not currently respond to Do-Not-Track (DNT) signals due to the lack of an industry standard.

We do recognize and honor Global Privacy Control (GPC) signals, which function as a valid opt-out request under applicable state privacy laws, including California law.

11. UNITED STATES & CALIFORNIA PRIVACY RIGHTS

Residents of certain U.S. states, including California and Maryland, may have additional rights under applicable state privacy laws.

California residents may request:

  • Disclosure of categories of personal information collected

  • Deletion or correction of personal information

  • Information about disclosures for direct marketing purposes (“Shine the Light”)

We do not sell or share personal information for cross-context behavioral advertising.

12. UPDATES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

13. CONTACT US

If you have questions, requests, or concerns regarding this Privacy Policy, contact us at:

Synthera Labs LLC
Maryland, United States
📧 syntheralabs@gmail.com